Got questions? I've got answers!
From custom orders and mock-ups to local pickup, shipping, turnaround times, and everything in between, i've put together some of our most frequently asked questions to make ordering a little easier. ✨
Still have a question?
Send me a message - i'm always happy to help!
Ordering Process
Have a question or want something customized?
Have an idea you’d love to bring to life? Send me a message!
I’m happy to chat through your ideas and provide pricing before you order. Once your order is placed and payment is received, I’ll begin your mock-up.
Please note that mock-ups are only provided after payment has been received.
Do you offer metal or glass engraving?
At this time, I do not offer metal or glass engraving or cutting. I specialize in laser cutting and engraving on wood, acrylic, leather, and other non-metal materials.
Have a specific project in mind? Feel free to reach out — I’m happy to help recommend materials or suggest an alternative!
Do you engrave tumblers or powder-coated items?
Yes! I offer laser engraving on powder-coated tumblers. The laser removes the powder coating to reveal the material underneath, creating a clean, permanent design.
If you have a specific tumbler or design in mind, feel free to reach out — I’m happy to help!
Will I receive a mock-up before ordering?
No. Mock-ups are provided after an order has been placed. This allows me to begin the design process once your order is confirmed and ensures our design time is reserved for confirmed orders.
How many design revisions are included?
Your order includes 2 free mock-up revisions so we can make adjustments and ensure you’re happy with the design.
What if I want more changes?
Any revisions beyond the included two are $5 CAD per revision.
Why is there a revision fee?
The fee helps cover the time required for additional design changes while keeping the initial design process affordable for everyone.
I want to order something, but I don’t see it on your website - can you help?
Absolutely! If you have something specific in mind that you don’t see on the website, send me your idea! I love creating custom pieces and would be happy to see if I can bring your vision to life.
Text (780) 689-7437 or send me a DM on Facebook or Instagram @micaela.design.co. I’ll provide pricing and, once your order is placed and payment is received, we can get started on your custom design!
Pick up and Shipping
Do you have a storefront?
I don’t have a storefront. My address is provided for local order pickups only, so please do not visit my home unless you are picking up an order.
Once your order is ready, you’ll receive pickup instructions. I offer a secure, contactless pickup box, allowing you to collect your order at your convenience.
If you have any questions, feel free to reach out via text — I’m happy to help!
How does local pickup work?
For local customers, simply select “Local Pickup” at checkout. We’re located in St. Albert, Alberta!
Once your order is ready, you’ll receive an email with the pickup address and simple instructions. Your order will be placed in our secure, contactless pickup bin, which is available 24/7, so you can pick up whenever it’s convenient for you.
Thanks for supporting local! I can’t wait to create something special for you!
How does shipping work?
Shipping is calculated at checkout based on your order and destination, so you’ll see the shipping cost before completing your purchase.
Prefer to skip shipping? Choose FREE Local Pickup at checkout and pick up your order in St. Albert, Alberta once it’s ready. Our contactless pickup is available 24/7 for your convenience!
How long will my order take?
Each order is made to order, so turnaround times can vary depending on the item and current order volume. Your estimated turnaround time will be provided when you place your order, and we’ll keep you updated as your order moves through the process!
Do you offer rush orders?
Yes! Rush orders are available for an additional fee and allow us to prioritize your order for a faster turnaround.
Please message us before placing your order so we can confirm availability, provide the rush fee, and let you know the estimated timeframe. Rush orders are subject to our current schedule and availability.
Do you accept returns or exchanges?
Because our products are custom-made specifically for you, we do not accept returns or exchanges.
That said, your satisfaction is important to us! If you have any questions or concerns about your order, please reach out and we’ll do our best to make things right.